Terms & Conditions




The Contract for a short-term holiday rental will be between the owners of Pitt Farm Branscome (“us” or “we”) and the individual placing the booking and all members of the holiday party (“you”, “your”, “guests”) under the following booking conditions. The name of the person on the booking form (party leader) guarantees that he/she has the authority to accept and does accept the terms and conditions on behalf of all members of the party booking. The party leader must be at least 18 years of age at the time of booking and is responsible for listing all names ages and addresses of all party members staying at Pitt Farm Branscombe on request. The party leader must personally stay at Pitt farm Branscombe throughout the holiday and is responsible for all payments due, notifying us in writing if any changes or cancellations are required as well as for the conduct of the other members of the party.

When you submit a booking through our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on your booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by email or post. The contact of hire is not effective until we have processed your deposit. The contract will be subject to these conditions and must be complied with. UK law will govern the contract.



A deposit of 25% of the holiday cost must be received at the time of booking to confirm the reservation. The balance must be received 30 days before the arrival date. You will be sent notification of when the balance is due. If the balance is not received in full and on time, we reserve the right to treat the booking as cancelled by you, in which case the deposit is forfeit. If the reservation is made within 1 calendar month of arrival the full amount is payable upon booking. No entry to Pitt Farm Branscombe will be allowed without payment, in full, being cleared beforehand.



Cancellations must be immediately notified to us by email, phone call or sent by recorded delivery. The treatment of a cancellation will depend on a) the date the booking was made, b) when the cancellation is madeand c) the reason for cancellation.

Bookings placed before 20th June 2020 or after 8th Jaunary 2021 are not cancellation protected. If you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the full deposit amount. If we are unable to re-let you remain responsible for the deposit and there will be no refund. Any refunds are applied at check-out date of original booking. From 42 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that the lead guest acquires suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance. There are many options that include covid related cancellations. These can be found at comparison sites such as www.gocompare.com. Travel insurance is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Regional/National Lockdown. If the address stated on the booking form comes under a regional lockdown that coincides with the dates of your holiday you will be rebursed 100% of any money paid. This refund does not apply if any other member of the party is restricted by lockdown. You should notify us as soon as possible after becoming aware that a regional lockdown will prevent you from travelling. We appreciate your assistance with this. Do not assume that we are able to track restrictions from the address you provided on your booking form.

Inability to travel. The inability for you or any of your party to travel to and stay at your Cottage for any reason (but not limited to, illness, requirement or recommendation to self-isolate or quarantine, family emergencies, travel delays, a change in work or personal circumstances, jury duty, or incarceration) remains at your risk and does not give rise to a right to cancel or to receive a refund other than if we are able to re-let the property. We strongly advise you take out a travel insurance policy which covers booking cancellation.


Bookings placed between 20th June 2020 – 8th January 2021 have master cancel insurnce:



If we, for any reason we have to cancel your booking we will seek to offer you alternative dates or  you will be refunded in full. This includes a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us.

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or contractors; and

(i) interruption or failure of utility service, and the period of closure covers your booking




You may access the property from 17.00 on the day of arrival (earlier arrivals are strictly by arrangement only).  Please note that departure is by 9.30 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage is ready for the next guests. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.  On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbeque are clean and free from grease.



Pitt Farm Branscombe and representatives will not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement. You must take all necessary steps to safeguard yourselves.



We will describe the property honestly and as accurately as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to keep images and descriptions up to date services and facilities may alter. We reserve the right to update, improve and alter any of the subjects without notice.



The owners of Pitt Farm Branscombe has the right to enter the property at any reasonable time to effect urgent essential repairs to the property or the fixture and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner. In an emergency where the safety or security of the premises or the occupants is endangered, or serious damage to the property would ensue if an emergency repair were not carried out, this right may be carried out day or night. We will endeavour to make best possible arrangements for the continued comfort of the party and keep you informed about the progress of the work.



The booking is not transferable. Only the number of persons stated on the Pitt Farm Branscombe website may occupy the property, unless by prior arrangement with the owners. Day guests (in reasonable numbers) may be entertained so long as this has been pre-arranged with the owners. Any persons other than members of your party must not use the facilities (including parking) at Pitt Farm Branscombe. We reserve the right to refuse admittance if this condition is not observed.



The party leader is responsible for the property and is expected to ensure that all reasonable care of its furniture, fittings and effects is taken. You are expected to leave the property in the same clean and tidy condition at the end of the rental period as at the beginning. If the owner is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage the property, we will be entitled to terminate your holiday without refund. Smoking is not allowed in the premises or grounds at Pitt Farm Branscombe. The use of candles or fireworks is not permitted unless previously agreed with the owners



In the event of damage to the premises or equipment, you must inform the owner immediately. You are legally bound to reimburse us for the replacement or repair costs on demand. However, we will use our discretion with smaller items such as glasses and plates.



Internet access is provided for guests use. You agree to reasonable and lawful usage of this service.



We will do our best to ensure you have a wonderful holiday. However, in the event you have a problem or cause for complaint please bring it to our attention as soon as possible in order to give us the opportunity to resolve it. We live on site, and will do our best to resolve any problem as soon as reasonably possible.



All pets must be booked in and paid for (£20 per dog, per satay/per cottage entered). Maximum of 2 dog per property unless arranged with the owner at the time of booking. Dogs must be house trained and kept under control at all times. In order for us to maintain our 4* Gold and 5* Cottages dogs are not allowed on the furniture, on the beds and are not to be left alone in the property. Dog owners will be held responsible for any damage caused to the property or grounds. Owners must ensure that all dog waste is collected and disposed of properly. Being in a rural area dog owners must ensure that their dogs are kept on leads where indicated and when out walking near farm animals and wildlife. Please give the cottage a basic clean, and remove as much of the dog hair as possible; if properties require serious additional cleaning we will have to charge a £50 fee to cover the cost.



Please be sure to make the owners aware of any special requirements at the time of booking.



We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.



We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.



The information collected may be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.  We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking.



We will NEVER pass any personal information on to any third party without your consent.



We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.



Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.